Every channel on one screen
Agents stop switching tabs and apps. Whether a request arrives by email, WhatsApp, web form or API it lands in the same queue, so there is no per-channel follow-up overhead.
One Platform · Omnichannel Support · KVKK Compliant
Turn every customer support channel into one operation.
Tixenta unifies support requests from email, WhatsApp, web forms, n8n and API into a single ticket pool. Run your entire enterprise support operation with SLA tracking, RBAC+ABAC security, built-in staff chat and an audit-ready foundation.
- GDPR/KVKK compliant
- On-premise & SaaS
- Local Turkish support
What is Tixenta?
Tixenta is a multi-tenant enterprise support platform that unifies customer support/ticketing and real-time internal staff chat under a single URL. It pools requests from email, WhatsApp, web forms, n8n and API; offering SLA tracking, RBAC+ABAC authorization, an immutable audit log and a guest ticket flow. Based in Türkiye and KVKK/GDPR compliant, it can be deployed both as SaaS and on-premise.
- CategoryHelp Desk & Ticketing
- DeploymentSaaS & On-Premise
- ChannelsEmail · WhatsApp · Web · API · n8n
- SecurityRBAC + ABAC · Audit-ready
- ComplianceKVKK
- LanguageMulti-language (Turkish & English)
Reasons to buy
Why Tixenta?
This is not a feature list; it is what concretely changes in your support operation.
WhatsApp becomes a real process
Conversations no longer live on agents' personal phones. Every message becomes a request with an owner, a status and a history — and it does not leave with the employee.
Cloud or your own servers
The same product runs both ways. Start fast in the cloud and move on-premise when you need to; the infrastructure decision does not lock in the product choice.
You keep the data, audit is ready
You decide where the data lives. Every action that changes data is recorded automatically, so KVKK and internal audit requests are answered with evidence rather than recollection.
Many companies, one console
Run group companies or client organisations under a single address. They cannot see each other's data, and none of them needs a separate deployment or a separate invoice.
Promised times are tracked
First-response and resolution times run on a timer. A warning fires before the deadline, so an SLA breach surfaces while it can still be prevented — not later in a report.
Fewer tools, fewer line items
Support, internal staff chat and automation live on one platform. Separate subscriptions, the integrations between them and the maintenance of those integrations all go away.
Before and after
How does support actually run today?
What a scattered support operation usually looks like, and how the same work runs with Tixenta.
- Before TixentaWhatsApp messages pile up on agents' personal phones.With TixentaWhatsApp requests land in a shared queue with an owner, a status and a history.
- Before TixentaThe same customer is logged separately from email, form and chat.With TixentaWhatever the channel, the work continues on one request history.
- Before Tixenta"Who is handling this?" is tracked verbally.With TixentaAssignment, status and remaining time are visible to everyone on screen.
- Before TixentaIn an audit, who did what and when cannot be proven.With TixentaEvery action that changes data is written to an immutable record.
- Before TixentaSupport, staff chat and automation mean separate tools and separate invoices.With TixentaAll three on one platform: one contract, one admin console.
Use cases
What Tixenta is for
These four thresholds are the typical signs that a scattered support operation has reached its limit.
When WhatsApp volume gets out of hand
Messaging has become the main channel but it is handled on personal phones. Nobody can see who is on what, or which message went unanswered.
When one team serves several companies
Separate tools have been set up for group companies or different brands; the risk of mixing data and the admin overhead keep growing.
When the data-location question arrives
A KVKK audit, a customer contract or an internal policy asks where the data sits and who accessed it — and the current tool cannot answer.
When the tool count gets expensive
Support, chat and automation are billed separately, and each new tool adds another integration and another maintenance burden.
Timing
Why now?
Putting off a proper support operation gets more expensive every year. These are the questions on the table today.
- WhatsApp is now the main channelCustomer conversations accumulate on personal phones. Any message that never reaches a corporate record is a request nobody can find later.
- "Where does the data sit?"KVKK compliance has become a purchasing criterion. Tools without an on-premise option are eliminated on this question alone.
- The tool stack keeps growingSupport, chat and automation are billed separately, and every new tool leaves an integration and a maintenance debt behind it.
- The team grew, visibility did notAs agent count rises, "who did what" can no longer be answered verbally — handovers and audits are the first things to break.
- Nothing to wait forOn cloud plans the workspace is provisioned automatically after payment, so you can start evaluating without opening a deployment project.
- A local counterpartThe interface and support are available in Turkish, and you talk to the team that builds the product in the same time zone.
Capabilities
The features behind all of the above
If you are in evaluation, the technical detail is here: what the platform provides on the support, security and automation side.
Omnichannel Ingestion
Requests from email, WhatsApp, web forms, n8n and API land in a single ticket pool. No lost channels, no duplicates.
Guest Ticket Flow
Customers open and track requests with email + tracking code, no account needed. Protected by reCAPTCHA + rate limiting.
RBAC + ABAC Security
Fine-grained authorization via role + organization + department + ownership. Each agent sees only what they should.
SLA Tracking & Alerts
First-response and resolution SLAs are monitored; warnings before a breach, instant alarms on violation.
Built-in Staff Chat
One-to-one + group + channel messaging, presence, read receipts and file sharing. No need for Slack.
Immutable Audit & History
Every state-changing action is logged automatically. Ticket timeline and audit log are ready for compliance.
Multi-Tenant Isolation
Multiple companies/organizations under one URL, managed with hardened isolation against cross-tenant data leaks.
Real-Time Notifications
WebSocket-based notification center; new tickets, assignments and SLA events reach the team in seconds.
API & Automation
Flexible integration with an OpenAPI 3.1 contract, scoped API keys, a webhook gateway and n8n templates.
Competitor Analysis
Compare Tixenta with the alternatives
A feature-by-feature comparison of Tixenta with Zendesk, Freshdesk, Zoho Desk and Jira Service Management.
| Feature | Tixenta | Zendesk | Freshdesk | Zoho Desk | Jira SM |
|---|---|---|---|---|---|
| Omnichannel (Email/WhatsApp/Web/API) | Yes | Yes | Yes | Yes | Partial |
| Built-in staff chat | Yes | No | Add-on | Cliq (separate) | No |
| Guest ticket (no account + tracking) | Yes | Partial | Partial | Partial | No |
| RBAC + ABAC (attribute-based) | Yes | RBAC | RBAC | RBAC | Yes |
| On-premise deployment | Yes | No | No | No | Data Center |
| KVKK/GDPR / local data residency | Yes | Limited | Limited | Limited | Limited |
| Immutable audit log + ticket history | Yes | Yes | Plan-based | Yes | Yes |
| Multi-tenant (single URL, multi-org) | Yes | No | No | Partial | Partial |
| Open API + n8n / webhook automation | Yes | Yes | Yes | Yes | Yes |
| Turkish UI & local support | Yes | Partial | Partial | Partial | Partial |
The comparison is based on general product capabilities and public documentation; features may vary by competitor plan. Updated: June 2026.
Transform your support operation today.
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