FAQ
Frequently Asked Questions
What is Tixenta and who is it for?
Tixenta is a multi-tenant customer support and ticket management platform that pools requests from email, WhatsApp, web and API into one queue. It suits organizations of all sizes — from SMBs to large teams — that want to manage support operations and internal coordination in a single window.
Which channels does it support?
Web form, inbound email (email-to-ticket), WhatsApp (Meta) and REST API. All channels merge into a single ticket pool.
Can customers open requests without an account?
Yes. With the guest ticket flow, customers open and track requests using email and a tracking code, no account required.
What about KVKK/GDPR and security?
Tixenta meets enterprise security requirements with RBAC+ABAC authorization, HttpOnly+Secure+SameSite=Strict cookies, API key hash + pepper, an immutable audit log and KVKK consent flows.
Why Tixenta instead of Zendesk / Freshdesk?
Tixenta is a Türkiye-based, KVKK/GDPR-compliant alternative with local Turkish support. With built-in staff chat, multi-tenant architecture and a flexible API, it reduces tool sprawl and offers a strong price/performance advantage.
Do we need to install anything?
No. Tixenta is a cloud service (SaaS) that we operate; there are no servers to install or maintain. Updates and backups are on us.
Transform your support operation today.
You can start with the free plan in minutes. Write to us if you want to talk about scale, pricing or deployment.
Write to Us