Tixenta is a multi-tenant customer support and ticket management platform that pools requests from email, WhatsApp, web and API into one queue. It suits organizations of all sizes — from SMBs to large teams — that want to manage support operations and internal coordination in a single window.

Web form, inbound email (email-to-ticket), WhatsApp (Meta), n8n automation and REST API. All channels merge into a single ticket pool.

Yes. With the guest ticket flow, customers open and track requests using email and a tracking code, no account required.

Tixenta meets enterprise security requirements with RBAC+ABAC authorization, HttpOnly+Secure+SameSite=Strict cookies, API key hash + pepper, an immutable audit log and KVKK consent flows. On-premise deployment ensures data sovereignty.

Tixenta is a Türkiye-based, KVKK/GDPR-compliant alternative that can be deployed on-premise with local Turkish support. With built-in staff chat, multi-tenant architecture and a flexible API, it reduces tool sprawl and offers a strong price/performance advantage.

Both. Tixenta can be used as managed SaaS or deployed on your own infrastructure (on-premise / local cloud).