Capabilities

The features that run your support operation

What the platform takes on from the moment a request arrives to the moment it closes: channels, authorization, SLA tracking, audit logging and integration.

Omnichannel Ingestion

Requests from email, WhatsApp, web forms and API land in a single ticket pool. No lost channels, no duplicates.

Guest Ticket Flow

Customers open and track requests with email + tracking code, no account needed. Protected by reCAPTCHA + rate limiting.

RBAC + ABAC Security

Fine-grained authorization via role + organization + department + ownership. Each agent sees only what they should.

SLA Tracking & Alerts

First-response and resolution SLAs are monitored; warnings before a breach, instant alarms on violation.

Built-in Staff Chat

One-to-one + group + channel messaging, presence, read receipts and file sharing. No need for Slack.

Immutable Audit & History

Every state-changing action is logged automatically. Ticket timeline and audit log are ready for compliance.

Multi-Tenant Isolation

Multiple companies/organizations under one URL, managed with hardened isolation against cross-tenant data leaks.

Real-Time Notifications

WebSocket-based notification center; new tickets, assignments and SLA events reach the team in seconds.

API & Automation

Flexible integration with an OpenAPI 3.1 contract, scoped API keys and a webhook gateway.

Transform your support operation today.

You can start with the free plan in minutes. Write to us if you want to talk about scale, pricing or deployment.

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